MOST ORDERS ARE SHIPPED OUT THE SAME BUSINESS DAY. IN SOME OCCURRENCES, PLEASE ALLOW 1-2 BUSINESS DAYS BEFORE YOUR ORDER WILL SHIP. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION ONCE IT LEAVES OUR FACILITY AND MOST ORDERS WILL ARRIVE TO YOU IN 3-5 BUSINESS DAYS DEPENDING ON YOUR LOCATION. ALL ORDERS ARE SHIPPED FROM EITHER NORTH CAROLINA OR TEXAS AND LOCAL CUSTOMERS SHOULD RECEIVE THEIR ORDER IN TYPICALLY 1-2 BUSINESS DAYS.
WE USE MAJOR SHIPPING CARRIERS INCLUDING USPS, FEDEX, & UPS. YOUR PACKAGE WILL BE SHIPPED VIA THE BEST METHOD AVAILABLE FOR YOUR LOCATION AND ORDER SIZE.
IF YOU ENTERED THE WRONG SHIPPING ADDRESS, PLEASE EMAIL US AS SOON AS POSSIBLE AND WE WILL TRY TO GET THE ISSUE RESOLVED BEFORE IT GETS TO THE SHIPPING CARRIER. HOWEVER, ONCE THE PACKAGE LEAVES OUR FACILITY IT IS THEN IN THE HANDS OF THE SHIPPING CARRIER. WE SUGGEST YOU REACH OUT TO THE SHIPPING CARRIER TO TRY TO INTERCEPT OR LOCATE THE PACKAGE WITH YOUR TRACKING NUMBER. WE WILL NOT RE-SHIP AND ORDER DUE TO AN INCORRECT ADDRESS ENTERED BY THE CUSTOMER.
IF YOUR PACKAGE HAS BEEN MARKED AS DELIVERED AND YOU STILL CANNOT LOCATE IT, PLEASE ALLOW 24-36 HOURS TO ENSURE THE SHIPPING CARRIER WILL NOT MAKE ANOTHER DELIVERY ATTEMPT. IF THE CARRIER IS UNABLE TO DELIVER YOUR PACKAGE, PLEASE CONTACT YOUR LOCAL USPS, FEDEX, OR UPS CENTER TO ARRANGE PICKUP OR DELIVERY. IF YOU BELIEVE THE PACKAGE WAS STOLEN, PLEASE CONTACT THE SHIPPING CARRIER TO FILE A CLAIM.
UNFORTUNATELY, WE ARE UNABLE TO OFFER RETURNS, REFUNDS, OR EXCHANGES ON CONSUMABLE AND ACCESSORY ITEMS SOLD ON OUR WEBSITE. ALL SALES ARE FINAL. WE DO NOT OFFER REFUNDS DUE TO TASTE PREFERENCES.
FOR NON CONSUMABLE ITEMS, SPECIFICALLY OUR APPAREL, HERE ARE THE STEPS FOR ELIGIBILITY:
– RETURNS ARE ACCEPTED WITHIN 15 DAYS OF RECEIPT OF YOUR ORDER
– ITEMS MUST BE UNUSED, UNWASHED, AND IN THEIR ORIGINAL CONDITION WITH TAGS INTACT
– AGAIN, ACCESSORY ITEMS ARE NOT ELIGIBLE FOR RETURNS
TO REQUEST A RETURN, CONTACT US AT INFO@EANDEFLOWER.COM WITH YOUR ORDER NUMBER AND REASON FOR RETURN. ONCE APPROVED, YOU WILL RECEIVE INSTRUCTIONS ON HOW TO SEND AN ITEM BACK TO US. CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS UNLESS THE ITEM IS DEFECTIVE OR WE MADE AN ERROR. IT IS MANDATORY TO HAVE A TRACKABLE SHIPPING METHOD TO ENSURE YOUR ITEM IS RECEIVED.
ONCE WE RECEIVE AND INSPECT THE RETURNED ITEMS, WE WILL NOTIFY YOU OF TH APPROVAL OR REJECTION ON YOUR REFUND. APPROVED REFUNDS WILL BE PROCESSED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS. REFUNDS MAY TAKE ADDITIONAL DAYS TO REFLECT IN YOU ACCOUNT, DEPENDING ON YOUR BANK OR PAYMENT PROVIDER.
WE DO NOT OFFER DIRECT EXCHANGES. ITEMS PURCHASED DURING A PROMOTIONAL SALE ARE ALSO NOT ELIGIBLE FOR A RETURN OR REFUND. IF YOU RECEIVED A DAMAGED OR DEFECTIVE ITEM, PLEASE CONTACT US WITHIN 48 HOURS OF RECEIPT WITH PHOTOGRAPHIC EVIDENCE. WE WILL ISSUE A FULL REFUND OR REPLACEMENT.
WE DO NOT OFFER REFUNDS OR EXCHANGES ON LOST PACKAGES. LOST PACKAGES WILL HAVE TO BE DEALT WITH THE SHIPPING COURIER. WE DO NOT OFFER RETURNS ON SALES OR PROMOTIONAL ITEMS. EMINENT AND ELEVATED RESERVES THE RIGHT TO REFUSE ANY RETURNS AT ANY TIME.
IN THE CASE THAT YOU FEEL THERE WAS AN ERROR ON OUR PART, SEND US AN EMAIL AND WE WILL GET IT CORRECTED AS SOON AS POSSIBLE. INFO@EANDEFLOWER.COM
PLEASE NOTE THAT OUR RETURN/REFUND POLICY APPLIES TO DIRECT SALES FROM EANDEFLOWER.COM, WHICH IS OPERATED BY EMINENT AND ELEVATED, AND NOT SALES FROM ANY OTHER THIRD-PARTY RETAILER.
